Terms of Service
Effective Date: August 31, 2026
COMPANY NAME: Hainan Nara Trading Co., Ltd.
COMPANY ADDRESS: Room 201, Unit C, Building 11#, Lin Gao Lou Xia Garden Phase I, West Side of Municipal Avenue, Lincheng Town, Lingao County, Hainan Province, China
POSTAL CODE: 571800
COUNTRY/REGION: China
Fostervale® is owned and operated by Hainan Nara Trading Co., Ltd. All purchases and transactions made through this website are processed by Hainan Nara Trading Co., Ltd.
Contact Email: service@fostervale.com
Contact Phone Number: +1 (515) 554-2771
1. Overview
This website is operated by Hainan Nara Trading Co., Ltd. under the Fostervale® brand.
Throughout the website, the terms "we," "us," and "our" refer to Fostervale® and Hainan Nara Trading Co., Ltd., as applicable.
These Terms of Service govern your access to and use of this website, including any information, features, products, and services available through it.
By accessing or using this website, you agree to these Terms of Service.
If you do not agree with these Terms, please discontinue use of the website.
2. Eligibility
By using this website, you represent that you have the legal capacity required to use the website and enter into transactions under applicable law.
If you use this website on behalf of another person or organization, you represent that you have authority to do so.
3. Website Use
You may use this website only for lawful purposes.
You may not:
- Use the website for illegal or fraudulent activity
- Attempt unauthorized access to the website or related systems
- Introduce malicious code or harmful software
- Interfere with website security
- Scrape or copy website content in violation of applicable law
- Use the website to infringe intellectual property or other legal rights
- Submit false or misleading information
We may restrict or terminate access where reasonably necessary to protect the website, our customers, or our legal rights.
4. Product Information
We make reasonable efforts to present product descriptions, specifications, dimensions, images, colors, and other information accurately.
However, actual appearance may vary slightly because of:
- Screen settings
- Lighting
- Manufacturing tolerances
- Product updates
- Natural material variation
- Photography conditions
Minor variations that do not materially affect normal product use are not necessarily defects.
Nothing in this section limits any mandatory consumer rights or legal remedies available under applicable law.
5. Product Availability
All products are subject to availability.
We may:
- Limit product quantities
- Discontinue products
- Update specifications
- Correct listing errors
- Refuse or cancel orders where reasonably necessary
If we cancel an order after payment has been successfully collected, the relevant amount will be refunded to the original payment method.
6. Prices
Prices displayed on the website are shown in the currency presented at checkout.
Where prices are displayed in U.S. dollars (USD), the amount charged will be based on the checkout total.
We may change prices at any time before an order is accepted.
Price changes do not affect orders already accepted unless otherwise required by law or agreed with the customer.
7. Payment
Available payment methods are displayed during checkout.
By submitting payment information, you represent that:
- The information provided is accurate
- You are authorized to use the selected payment method
- You authorize the applicable payment provider to process the transaction
Payments may be processed by third-party payment service providers.
8. Orders
Submitting an order constitutes an offer to purchase the products selected.
We may review an order before accepting it.
We may reject or cancel an order for legitimate reasons including:
- Product unavailability
- Incorrect pricing
- Payment failure
- Suspected fraud
- Incorrect customer information
- Legal or regulatory restrictions
If payment has already been collected for an order that we cannot fulfill, the applicable amount will be refunded.
9. Shipping
Fostervale® provides worldwide shipping, including all 50 U.S. states.
Orders are shipped from China.
Our normal order processing time is:
1–3 business days
Estimated transit time after shipment:
United States: 7–15 business days
Other Countries: 10–20 business days
Standard shipping is:
US$2.99 per order
Orders over US$29.97 qualify for free shipping based on the discounted merchandise subtotal.
Additional terms are provided in our Shipping Policy, which forms part of the terms applicable to your purchase.
10. Customs, Import Duties and VAT
Where applicable to international orders, customs duties, import taxes, and VAT are covered by Fostervale® under our stated shipping policy.
11. Shipping Address
Customers are responsible for checking their shipping information before placing an order.
Because orders may move into processing quickly, shipping addresses generally cannot be changed after an order is submitted.
If you identify an error, contact us immediately at:
We cannot guarantee that changes can be made once processing has started.
12. Returns and Refunds
Eligible products may be returned within:
30 days after delivery
For change-of-mind returns:
- Products must be unused
- Products must be clean
- Products must be complete
- Customers are responsible for return shipping
- Original shipping fees are non-refundable
Damaged, incorrect, or missing items should be reported within:
7 days after delivery
Where the issue is our responsibility, Fostervale® will cover the related handling costs and may provide:
- Replacement
- Exchange
- Refund
Approved returns must be shipped back within:
3 days after approval
Refunds are generally initiated within:
5–10 business days after receipt and inspection of the returned product
Refunds are issued to the original payment method.
Our Return & Refund Policy provides the complete applicable conditions.
13. Order Cancellation
Customers may request cancellation within:
48 hours after placing an order
Cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.
14. Intellectual Property
Unless otherwise stated, content appearing on this website, including:
- Brand names
- Logos
- Text
- Graphics
- Product photographs
- Designs
- Website layout
is owned by or licensed to Fostervale® or Hainan Nara Trading Co., Ltd. and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.
15. Third-Party Services and Links
The website may include functionality or links provided by third parties, including payment, logistics, or technical service providers.
Third-party services may be governed by their own terms and policies.
We are not responsible for third-party websites or services outside our reasonable control.
16. Disclaimer
We make reasonable efforts to maintain accurate and available website services.
However, to the extent permitted by law, we do not guarantee that:
- The website will always operate without interruption
- All website content will always be error-free
- Every product will remain continuously available
Nothing in these Terms excludes guarantees, warranties, or consumer rights that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Fostervale® and Hainan Nara Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
Nothing in these Terms limits your mandatory statutory consumer rights.
18. Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website or violation of these Terms.
This provision does not limit rights or protections that cannot legally be waived.
19. Privacy
Our processing of personal information is described in our Privacy Policy.
Acknowledging or agreeing to our Privacy Policy does not constitute separate consent to processing for which applicable law requires affirmative opt-in consent.
20. Changes to These Terms
We may update these Terms when reasonably necessary because of:
- Legal changes
- Business changes
- Website functionality changes
- Product or service updates
Updated Terms will be posted on this website.
Changes will not retroactively reduce mandatory consumer rights.
21. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with applicable United States federal and state laws, to the extent applicable to the relevant transaction or dispute.
Nothing in these Terms limits or excludes any mandatory consumer protection rights that apply under the laws of the consumer's place of residence.
Any dispute arising out of or relating to these Terms, the website, or a transaction with Fostervale® shall be handled by a court of competent jurisdiction, subject to any mandatory rights or jurisdictional protections available to the consumer under applicable law.
22. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain effective to the extent permitted by law.
23. Entire Agreement
These Terms of Service, together with our:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Terms of Purchase
constitute the applicable terms governing your use of the website and purchases, subject to mandatory law.
24. Contact Us
For questions regarding these Terms, please contact:
Hainan Nara Trading Co., Ltd.
Address:
Room 201, Unit C, Building 11#,
Lin Gao Lou Xia Garden Phase I,
West Side of Municipal Avenue,
Lincheng Town, Lingao County,
Hainan Province, China
Postal Code: 571800
Email: service@fostervale.com
Phone: +1 (515) 554-2771
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT