Privacy policy

Effective Date: August 31, 2026

COMPANY NAME: Hainan Nara Trading Co., Ltd.

COMPANY ADDRESS: Room 201, Unit C, Building 11#, Lin Gao Lou Xia Garden Phase I, West Side of Municipal Avenue, Lincheng Town, Lingao County, Hainan Province, China

POSTAL CODE: 571800

COUNTRY/REGION: China

Fostervale® is owned and operated by Hainan Nara Trading Co., Ltd. All purchases and transactions made through this website are processed by Hainan Nara Trading Co., Ltd.

Contact Email: service@fostervale.com

Contact Phone Number: +1 (515) 554-2771

1. Introduction

This Privacy Policy explains how Fostervale®, operated by Hainan Nara Trading Co., Ltd., collects, uses, stores, and discloses personal information when you visit our website, place an order, contact customer service, or otherwise interact with us.

For purposes of applicable data protection laws, Hainan Nara Trading Co., Ltd. is responsible for the personal information processed through this website.

By using this website, you acknowledge the practices described in this Privacy Policy.

Where applicable law requires separate consent for a particular type of processing, your use of the website or acknowledgment of this Privacy Policy does not replace that separate consent.

2. Personal Information We Collect

Depending on how you interact with Fostervale®, we may collect the following categories of information.

Information You Provide Directly

This may include:

Name
Email address
Telephone number
Billing address
Shipping address
Order information
Account information
Customer service communications
Return or refund information
Information you voluntarily provide when contacting us

Order and Transaction Information

When you place an order, we may process information including:

Products purchased
Order number
Purchase amount
Payment status
Shipping method
Delivery information
Refund or cancellation information

Payment card or payment account information is generally processed by the payment provider available through checkout. We do not need to retain complete payment card details where they are processed directly by payment service providers.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website interaction information
Pages visited
Date and time of access
Referring website or source
Basic cookie or device information

3. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing

To:

Process and confirm orders
Arrange payment processing
Prepare and ship products
Provide tracking information
Manage returns, refunds, replacements, and exchanges

Customer Service

To:

Respond to customer inquiries
Handle order questions
Resolve delivery issues
Process damaged, incorrect, or missing-item claims
Provide after-sales support

Website Operation

To:

Operate and maintain our website
Improve website functionality
Detect technical problems
Maintain account and checkout functionality
Improve the customer experience

Security and Fraud Prevention

To:

Detect suspicious activity
Protect customer accounts
Prevent fraud
Protect the security of our website and transactions

Legal and Compliance Purposes

To:

Comply with applicable laws
Respond to lawful requests
Enforce our policies and contractual rights
Maintain required business and transaction records

4. Marketing Communications

Fostervale® does not currently send promotional marketing emails or promotional marketing SMS messages.

Providing an email address or telephone number during checkout is used for purposes such as:

Order processing
Shipping notifications
Delivery updates
Customer service
Transaction-related communications

Providing contact information at checkout does not constitute consent to receive promotional marketing communications.

If Fostervale® introduces promotional email or SMS marketing in the future, any consent required by applicable law will be obtained separately.

5. How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include:

E-Commerce and Website Providers

Providers that support:

Website hosting
Checkout
Order management
Store functionality

Payment Processors

Payment service providers may process transaction information required to complete your purchase.

Shipping and Logistics Providers

We may provide necessary information to:

International shipping carriers
Local delivery partners
Logistics providers
Warehousing or fulfillment providers

This information is used to deliver your order.

Professional and Technical Service Providers

We may share limited information with providers that support:

Website security
Fraud prevention
Technical services
Customer support
Business administration

Legal Requirements

We may disclose information where reasonably necessary to:

Comply with applicable law
Respond to lawful government requests
Protect our legal rights
Protect customers or other persons
Investigate fraud or security incidents

We require service providers to process information only for appropriate business purposes and subject to applicable contractual and legal obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies required for normal website functionality, including functions related to:

Shopping cart operation
Checkout
Account functionality
Security
Session management
Website preferences

Some service providers supporting the website may also use cookies or similar technologies as necessary to provide their services.

Fostervale® currently does not provide a separate on-site cookie preference management panel, and no separate GPC-specific preference mechanism is currently offered.

If we introduce non-essential advertising, analytics, or similar technologies in circumstances where consent or an opt-out mechanism is legally required, we will update our practices and provide appropriate controls.

You may also be able to manage certain cookies through your browser settings.

Disabling required cookies may affect the functionality of the website.

7. Advertising and Analytics

Fostervale® does not currently identify any separately installed advertising or analytics tracking platform for purposes of this Privacy Policy.

If additional advertising, analytics, or tracking services are introduced in the future, this Privacy Policy should be updated to reflect:

The relevant provider
The categories of information processed
The purpose of the processing
Any legally required consent or opt-out mechanism

8. International Data Transfers

Because Hainan Nara Trading Co., Ltd. is located in China and Fostervale® serves customers internationally, personal information may be processed or transferred across national borders.

Where required by applicable law, we take reasonable measures to ensure that international transfers are handled using appropriate safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The type of information
Order fulfillment requirements
Customer service needs
Refund and return periods
Accounting and tax requirements
Fraud prevention
Legal obligations
Dispute resolution requirements

Order and transaction records may be retained for the period required by applicable accounting, tax, consumer protection, or commercial laws.

Customer service records may be retained for a reasonable period after the relevant matter has been resolved.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information.

These rights may include:

Right of access
Right to correction
Right to deletion
Right to data portability
Right to restriction of processing
Right to withdraw consent where processing is based on consent
Right to object to certain processing
Right to opt out of certain sale, sharing, or targeted advertising activities where applicable
Right to appeal certain privacy-rights decisions where required by law

These rights are subject to applicable legal requirements, exceptions, and verification procedures.

12. How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

Email: service@fostervale.com

Please provide sufficient information for us to understand and verify your request.

We may need to verify your identity before completing certain requests.

We will respond within the period required by applicable law.

If applicable law permits an extension, we will notify you and explain the reason for the extension.

13. Non-Discrimination

Where required by applicable law, we will not unlawfully discriminate against you for exercising your privacy rights.

14. Children's Privacy

Our website and products are intended for general consumers and are not directed specifically to children under 13 years of age.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

Changes to our business
Changes to website functionality
Changes to service providers
Changes to applicable laws or regulations

The updated policy will be posted on this website with a revised effective or update date where appropriate.

17. Contact Us

For questions about this Privacy Policy or our privacy practices, or to exercise applicable privacy rights, contact:

Hainan Nara Trading Co., Ltd.

Address:
Room 201, Unit C, Building 11#,
Lin Gao Lou Xia Garden Phase I,
West Side of Municipal Avenue,
Lincheng Town, Lingao County,
Hainan Province, China

Postal Code: 571800

Country/Region: China