Terms of Purchase
Effective Date: August 31, 2026
COMPANY NAME: Hainan Nara Trading Co., Ltd.
COMPANY ADDRESS: Room 201, Unit C, Building 11#, Lin Gao Lou Xia Garden Phase I, West Side of Municipal Avenue, Lincheng Town, Lingao County, Hainan Province, China
POSTAL CODE: 571800
COUNTRY/REGION: China
Fostervale® is owned and operated by Hainan Nara Trading Co., Ltd. All purchases and transactions made through this website are processed by Hainan Nara Trading Co., Ltd.
Contact Email: service@fostervale.com
Contact Phone Number: +1 (515) 554-2771
1. Scope
These Terms of Purchase apply to purchases made through the official Fostervale® website.
By submitting an order, you agree to these Terms of Purchase together with our:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
Nothing in these Terms limits any mandatory consumer protection rights that apply to you.
2. Seller
Products sold through this website are sold by:
Hainan Nara Trading Co., Ltd.
Operating under the brand:
Fostervale®
All purchases and transactions made through this website are processed by Hainan Nara Trading Co., Ltd.
3. Product Information
We make reasonable efforts to accurately describe:
- Product materials
- Dimensions
- Features
- Colors
- Intended uses
- Included accessories
Actual product appearance may vary slightly because of display settings, lighting, manufacturing tolerances, or natural material differences.
Product descriptions do not limit any statutory rights or remedies available under applicable consumer law.
4. Pricing
Prices are displayed on the website and confirmed during checkout.
Where displayed in U.S. dollars (USD), the applicable purchase price will be the amount confirmed at checkout.
We may update prices before an order is accepted.
If an obvious pricing or listing error occurs, we may contact you before processing the order or cancel the affected order and provide a refund where payment has already been received.
5. Payment
Available payment methods are shown at checkout.
Payment processing may be provided by third-party payment processors.
You must provide accurate billing and payment information and be authorized to use the selected payment method.
6. Order Confirmation and Acceptance
After an order is submitted, you may receive an automated order confirmation.
An automated confirmation acknowledges receipt of the order but does not necessarily mean that the order has been fully processed.
We reserve the right to reject or cancel orders for legitimate reasons, including:
- Product unavailability
- Payment problems
- Fraud concerns
- Incorrect pricing
- Incorrect customer information
- Applicable legal restrictions
If an order is cancelled after payment has been collected, the relevant amount will be refunded.
7. Order Processing
Orders are normally processed within:
1–3 business days
Business days exclude weekends and public holidays.
Processing times may be extended during high-volume promotional or holiday periods.
8. Shipping Origin
Orders are shipped from:
China
9. Shipping Coverage
Fostervale® provides worldwide shipping.
For the United States, we ship to:
All 50 U.S. states
There are currently no general special-address exclusions, subject to carrier coverage and local delivery availability.
10. Delivery Estimates
Estimated transit times after shipment are:
United States:
7–15 business days
Other Countries:
10–20 business days
These are estimates and may be affected by:
- Carrier delays
- Customs processes
- Weather
- Local delivery operations
- Events beyond our reasonable control
11. Shipping Fees
For orders that do not qualify for free shipping:
Standard Shipping: US$2.99 per order
Orders over:
US$29.97
qualify for free shipping.
The threshold is calculated based on the discounted merchandise subtotal before shipping and applicable taxes or other charges.
12. Customs, Import Duties and VAT
For international orders, applicable:
- Customs duties
- Import taxes
- VAT
are covered by Fostervale® in accordance with our Shipping Policy.
13. Shipping Address
You are responsible for entering an accurate shipping address before completing checkout.
Because orders may be processed quickly, shipping addresses generally cannot be changed after the order is submitted.
If you identify an error, contact:
as soon as possible.
We cannot guarantee an address change once processing or shipment has started.
14. Damaged, Incorrect or Missing Items
If an order arrives:
- Damaged
- Incorrect
- Incomplete
please contact us within:
7 days after delivery
Please provide your:
- Order number
- Description of the issue
- Supporting photographs where appropriate
Once verified, Fostervale® will cover the related handling costs and may offer:
- Replacement
- Exchange
- Refund
depending on the circumstances.
15. Voluntary Returns
Eligible products may be returned within:
30 days after delivery
For change-of-mind returns, the product must be:
- Unused
- Clean
- Complete
- In original condition
Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping fees are non-refundable unless applicable law requires otherwise.
16. Return Authorization
Before returning a product, you must contact:
Returns must be approved before shipment.
Once approval has been issued, the approved return must be shipped within:
3 days
Unauthorized returns may delay processing.
17. Return Address
Approved returns should be sent to:
Hainan Nara Trading Co., Ltd.
Room 201, Unit C, Building 11#,
Lin Gao Lou Xia Garden Phase I,
West Side of Municipal Avenue,
Lincheng Town, Lingao County,
Hainan Province, China
Postal Code: 571800
Return Contact Phone: +1 (515) 554-2771
Please contact customer support before sending a return.
18. Refunds
After we receive and inspect an approved return, we generally initiate the refund within:
5–10 business days
Refunds are issued to:
The original payment method
Your bank, card issuer, or payment provider may require additional time to post the refund.
19. Order Cancellation
You may request cancellation within:
48 hours after placing the order
However, cancellation cannot be guaranteed after an order has entered:
- Processing
- Fulfillment
- Shipment
If the order has already shipped, the applicable return procedure must be followed.
20. Statutory Consumer Rights
These Terms of Purchase provide our voluntary commercial policies and do not replace or limit consumer rights that apply under mandatory law.
Depending on where you live, you may have additional rights relating to:
- Product conformity
- Defective goods
- Refunds
- Repair or replacement
- Cancellation or withdrawal
Where mandatory consumer law provides greater protection than these Terms, the mandatory law will apply.
21. Privacy and Communications
Personal information associated with your order is processed according to our Privacy Policy.
Entering your email address or telephone number during checkout is used for transaction-related purposes and does not constitute consent to promotional email or SMS marketing.
Fostervale® does not currently send promotional marketing email or promotional SMS messages.
22. Governing Law and Disputes
These Terms of Purchase shall be governed by and interpreted in accordance with applicable United States federal and state laws, to the extent applicable to the relevant purchase or dispute.
Nothing in these Terms excludes any mandatory consumer protection rights available under the laws of the customer's place of residence.
Disputes relating to a purchase shall be handled by a court of competent jurisdiction, subject to any mandatory consumer rights concerning jurisdiction or dispute resolution.
23. Changes to These Terms
We may revise these Terms of Purchase from time to time to reflect changes to:
- Applicable law
- Business operations
- Payment methods
- Shipping arrangements
- Return procedures
The version applicable to an order will generally be the version in effect at the time of purchase, subject to applicable law.
24. Contact Us
For questions regarding purchases, orders, shipping, returns, or these Terms of Purchase, contact:
Hainan Nara Trading Co., Ltd.
Email: service@fostervale.com
Phone: +1 (515) 554-2771
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Company Address:
Room 201, Unit C, Building 11#,
Lin Gao Lou Xia Garden Phase I,
West Side of Municipal Avenue,
Lincheng Town, Lingao County,
Hainan Province, China
Postal Code: 571800