Return Policy

Effective Date: August 31, 2026

COMPANY NAME: Hainan Nara Trading Co., Ltd.

COMPANY ADDRESS: Room 201, Unit C, Building 11#, Lin Gao Lou Xia Garden Phase I, West Side of Municipal Avenue, Lincheng Town, Lingao County, Hainan Province, China

POSTAL CODE: 571800

COUNTRY/REGION: China

Fostervale® is owned and operated by Hainan Nara Trading Co., Ltd. All purchases and transactions made through this website are processed by Hainan Nara Trading Co., Ltd.

Contact Email: service@fostervale.com
Contact Phone Number: +1 (515) 554-2771

At Fostervale®, we want you to understand your return and refund options clearly. This policy distinguishes between:

Voluntary change-of-mind returns;
Returns and remedies for issues that are our responsibility; and
Statutory consumer rights, including applicable withdrawal rights.

Our voluntary return conditions do not replace or limit rights available under mandatory consumer law.

1. Voluntary Change-of-Mind Returns

Return Window and Eligibility

If you change your mind, you may request a voluntary return within 30 days after delivery.

To qualify under this voluntary policy, products must be:

Unused;
Clean;
Complete, including supplied components and accessories; and
In their original condition.

Products that have been used, modified, damaged after delivery, or returned with missing components may not qualify for a voluntary return.

These conditions apply only to our voluntary change-of-mind policy. They do not prevent claims for defective goods or restrict inspection permitted under statutory withdrawal rights.

Return Costs

For voluntary change-of-mind returns:

Customers pay the return shipping costs to our return address in China.
Original shipping charges are non-refundable, unless applicable law requires otherwise.
The refund covers the amount actually paid for the returned products, taking account of applicable discounts.

Approval and Return Shipment

Once approved, please send the products back within 3 calendar days after approval. If you cannot meet this deadline, contact us before it expires to request an extension.

This 3-day requirement applies only to voluntary change-of-mind returns. It does not apply to statutory withdrawal or other mandatory consumer remedies.

2. Seller-Responsibility Issues

This category covers products that arrive damaged, are defective, are incorrect, have missing components, or otherwise fail to conform to the order or applicable legal requirements.

Reporting a Problem

Please contact us promptly, preferably within 7 days after delivery, to help us investigate delivery-related issues.

Where reasonably available, provide:

Your order number or another form of proof of purchase;
A description of the issue;
Details of missing or incorrect items; and
Relevant photographs of the product and packaging.

The 7-day reporting period is a request for prompt notification, not a deadline that removes your legal rights. A claim will not be rejected solely because a defect or other legally covered issue is reported after 7 days.

You do not need to keep a defective product unused to exercise applicable statutory rights. The unused and original-condition requirements in Section 1 do not apply to this category.

Costs and Available Remedies

Where the issue is our responsibility, Fostervale® will cover the reasonable, necessary costs of resolving it, including return shipping where a return is required.

Depending on the circumstances and applicable law, remedies may include:

Repair;
Replacement or exchange;
A price reduction; or
A partial or full refund.

We will respect any remedy or choice of remedy required by applicable law. Where a full refund is due because of our responsibility, it will include applicable original delivery charges as required by law.

Please contact us so we can provide suitable return or collection instructions. We will not require you to pay return shipping for a verified seller-responsibility issue.

3. Statutory Consumer Rights

Your purchase may be protected by mandatory consumer laws in your country or region, including rights concerning product conformity, defective goods, delivery, cancellation, withdrawal, repair, replacement, or refunds.

The 30-day voluntary return window, 7-day reporting request, and 3-day voluntary return-shipment requirement do not shorten or replace these statutory rights.

Where mandatory law provides greater protection than this policy, that law applies.

EU/EEA Right of Withdrawal

Where applicable EU/EEA distance-selling rules protect your purchase, you generally have 14 calendar days to withdraw from the purchase without giving a reason, subject to applicable statutory exceptions.

The withdrawal period normally expires 14 days after the day you, or a person you nominate other than the carrier, take physical possession of the goods. For multiple goods ordered together and delivered separately, the period generally runs from receipt of the last item.

Any longer period required by law, including an extension resulting from missing mandatory withdrawal information, remains unaffected.

How to Exercise Withdrawal

Before the applicable withdrawal period expires, send us a clear statement of your decision to withdraw:

Email: service@fostervale.com

You may also send your notice to the company address listed in Section 5.

You may use the optional form below, but you are not required to use it. Providing your order number helps us identify the purchase, but no special wording or return approval is required for a valid withdrawal notice.

Your withdrawal does not depend on our approval or on receiving a reply before the notice period expires.

Returning Goods After Withdrawal

Unless we offer to collect the goods, send them back without undue delay and no later than 14 calendar days after notifying us of your withdrawal.

You meet this deadline if you dispatch the goods before the 14-day period expires.

The 3-day return-shipment requirement for voluntary returns does not apply.

Return Costs and Product Inspection

You bear the direct cost of returning goods under statutory withdrawal only where we have properly informed you of that obligation before purchase and applicable law permits it.

Our return address is in China. For goods that cannot normally be returned by post, any legally required return-cost estimate must be provided before purchase. Where we have not provided required cost information, we will bear the return costs to the extent required by law.

You may inspect goods as reasonably necessary to establish their nature, characteristics, and functioning. Opening packaging or carrying out a permitted inspection does not automatically remove your withdrawal right.

Where permitted by law, you may be responsible for diminished value caused by handling beyond what is necessary for that inspection. Any deduction will be explained and will not be imposed where the law prohibits it.

Refunds Following Statutory Withdrawal

For withdrawal from the whole purchase, we will reimburse payments received, including the cost of our least expensive standard delivery option, without undue delay and within 14 calendar days after being informed of your withdrawal.

Additional delivery costs resulting from your choice of a more expensive delivery option need not be refunded unless applicable law requires otherwise.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first, where permitted by law.

Refunds will use the original payment method unless you expressly agree otherwise, and you will not incur a reimbursement fee.

The general 5–10-business-day processing estimate in Section 6 does not extend these statutory deadlines.

Statutory Exceptions

We will rely on an exception to withdrawal only where it lawfully applies to the specific product and any required information has been provided.

We do not treat sale items, opened packaging, or all used products as automatically excluded from statutory rights.

4. How to Request Help or Arrange a Return

Contact Fostervale® Customer Support:

Email: service@fostervale.com
Phone: +1 (515) 554-2771

Please tell us whether your request concerns:

A voluntary change-of-mind return;
A damaged, defective, incorrect, or incomplete order; or
A statutory withdrawal or another legal remedy.

If you are unsure, describe the issue and we will help identify the appropriate process.

Please pack returned products securely and retain proof of dispatch. Tracking is recommended.

Approval is required for voluntary returns only. Contacting us to coordinate a statutory return does not make your legal rights conditional on approval.

5. Return Address

Returns should be sent to:

Hainan Nara Trading Co., Ltd.

Room 201, Unit C, Building 11#,
Lin Gao Lou Xia Garden Phase I,
West Side of Municipal Avenue,
Lincheng Town, Lingao County,
Hainan Province, China

Postal Code: 571800
Phone: +1 (515) 554-2771

Please follow any specific return or collection arrangements we provide for seller-responsibility issues.

Do not assume that the sender address printed on your parcel is the correct return address.

6. General Refund Processing

For approved voluntary returns, refunds are generally processed within 5–10 business days after we receive and inspect the returned products.

Refunds are issued to the original payment method used for the purchase.

Your bank or payment provider may require additional time to display the refund. Contact us if you need help tracing a refund we have issued.

For seller-responsibility issues and statutory claims, the applicable legal remedy and refund deadline take priority. An inspection or internal approval process will not be used to delay a refund beyond the period permitted by law.

7. Order Cancellation Before Dispatch

You may request cancellation within 48 hours after placing your order by contacting us promptly.

This is a request window, not a guaranteed hold on order processing. Cancellation cannot be guaranteed once processing, fulfillment, or shipment has started.

If we confirm cancellation before dispatch, we will refund the amount paid for the cancelled order, including any associated shipping charge.

Once an order has shipped, we may be unable to stop delivery. You may still exercise any applicable return or statutory withdrawal rights.

The 48-hour request window does not limit statutory cancellation or withdrawal rights.

8. Optional Withdrawal Form

Use this form only if you wish to withdraw under an applicable statutory right. You may instead send any other clear statement of withdrawal.

To: Hainan Nara Trading Co., Ltd., at the address in Section 5
Email: service@fostervale.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods:
Order number, if available:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date:

Delete whichever wording does not apply.

9. Contact Us

Fostervale® Customer Support
Hainan Nara Trading Co., Ltd.