Shipping Policy

Effective Date: August 31, 2026

COMPANY NAME: Hainan Nara Trading Co., Ltd.

COMPANY ADDRESS: Room 201, Unit C, Building 11#, Lin Gao Lou Xia Garden Phase I, West Side of Municipal Avenue, Lincheng Town, Lingao County, Hainan Province, China

POSTAL CODE: 571800

COUNTRY/REGION: China

Fostervale® is owned and operated by Hainan Nara Trading Co., Ltd. All purchases and transactions made through this website are processed by Hainan Nara Trading Co., Ltd.

Contact Email: service@fostervale.com
Contact Phone: +1 (515) 554-2771
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), observing daylight saving time where applicable.

1. Shipping Origin and Coverage

All orders are shipped from China.

Fostervale® offers worldwide shipping, including all 50 U.S. states, through international shipping carriers and local delivery partners.

There are currently no general exclusions for special address types. Delivery remains subject to carrier coverage, local delivery availability, and applicable shipping restrictions.

If we are unable to deliver an order to the address provided, we will contact you to discuss an available solution. If we cannot fulfill the order, we will cancel it and refund the amount paid for the unfulfilled order, including any associated shipping charges.

2. Order Processing Time

Orders are normally processed within 1–3 business days after they are placed and payment is confirmed.

Business days exclude weekends and public holidays. Orders placed on a non-business day begin processing on the next business day.

Processing may take longer during peak shopping periods, holidays, or unusually high order volumes. If we become aware of a significant processing delay affecting your order, we will notify you using the contact information provided at checkout.

Processing time is separate from shipping transit time.

3. Estimated Delivery Times

After your order has been dispatched, the estimated transit times are:

Destination Estimated Transit Time
United States — all 50 states 7–15 business days
Other countries and regions 10–20 business days

Your estimated total delivery time consists of order processing time plus transit time.

These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by customs clearance, carrier disruptions, severe weather, public holidays, remote delivery locations, or incorrect or incomplete address information.

If your order is delayed beyond the estimated delivery window, please contact us so we can investigate and assist.

4. Shipping Fees and Free Shipping

Our shipping rates apply worldwide:

Discounted Merchandise Subtotal Shipping Charge
US$29.97 or less US$2.99 per order
Over US$29.97 Free shipping

The free-shipping threshold is calculated using the merchandise subtotal after discounts, excluding shipping charges, taxes, and other charges.

An order with a discounted merchandise subtotal of exactly US$29.97 does not qualify for free shipping.

Any applicable shipping charge will be displayed at checkout before you complete your purchase.

5. Customs, Import Duties and VAT

Fostervale® covers applicable customs duties, import taxes, and import VAT associated with delivery of your order. These import charges are not the customer’s responsibility.

If a carrier or customs authority asks you to pay an import-related charge before releasing your parcel, please contact us at service@fostervale.com and provide your order number and a copy of the payment request.

If you have already paid such a charge, please retain the receipt and contact us so we can verify the charge and arrange reimbursement where it relates to your Fostervale® shipment.

Customers may still need to provide information reasonably required for customs clearance. Customs inspections may affect delivery times even when import charges are covered by us.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

You can track your parcel through the carrier’s tracking website or 17TRACK.

Tracking updates may not appear immediately after dispatch. A delay between tracking scans does not necessarily mean that the parcel has stopped moving.

If you have not received tracking information or need help understanding a tracking update, please contact our customer support team.

7. Shipping Address and Address Changes

Please carefully check your shipping address, postal code, and contact information before submitting your order.

Shipping addresses generally cannot be changed after an order is submitted, because orders may move into processing quickly.

If you notice an error, contact us immediately at service@fostervale.com, including:

  • Your order number;

  • The shipping address entered at checkout; and

  • The corrected shipping address.

We will review whether an adjustment is still possible, but we cannot guarantee any address change, particularly once processing, fulfillment, or shipment has started.

You may use a shipping address that differs from your billing address, provided both are entered accurately during checkout.

8. Delayed, Lost or Undelivered Parcels

If your order has not arrived within the estimated delivery window, or tracking suggests that your parcel may be lost, please contact us with your order number and tracking details.

We will work with the carrier or fulfillment partner to investigate and keep you informed of the available resolution.

If a parcel is confirmed lost or cannot be delivered for reasons attributable to us or our delivery partners, we will arrange an appropriate resolution, such as a replacement at no additional cost or a refund, subject to applicable consumer rights.

If tracking shows “Delivered” but you have not received the parcel:

  • Check your delivery location and any safe place where the carrier may have left it;

  • Check with household members, building reception, or a mailroom where applicable; and

  • Contact us promptly so we can help investigate.

A carrier’s delivery scan does not prevent you from reporting a delivery problem or exercising applicable consumer rights.

9. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us within 7 days after delivery where possible so we can investigate promptly.

Please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product and packaging, where relevant and reasonably available; and

  • Details of any missing or incorrect items.

Where the issue is our responsibility, Fostervale® will cover the related costs and arrange an appropriate replacement, exchange, or refund.

The requested 7-day reporting period helps us investigate delivery issues promptly. It does not limit any mandatory rights relating to defective, incorrect, or undelivered goods.

For further information, please review our Return Policy.

10. Failed Delivery or Return to Sender

If a parcel cannot be delivered or is returned to the sender, please contact us so we can review the reason and available options.

Where failed delivery results from an incorrect address supplied by the customer or another customer-related issue, any proposed redelivery charges will be explained before redelivery is arranged.

Where the failure is attributable to us or our delivery partners, we will cover the costs of an appropriate resolution.

Any refund or redelivery arrangement remains subject to applicable consumer rights.

11. Order Cancellation and Returns

You may request cancellation within 48 hours after placing your order by contacting service@fostervale.com.

This is a request window, not a guaranteed cancellation period. Cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If your order has already shipped, please follow the applicable return procedure. This does not limit any statutory cancellation or withdrawal rights.

For complete return conditions, costs, instructions, and the return address, please review our Return Policy.

Please contact us before sending a return. Do not assume that the sender address printed on a parcel is the correct return address.

12. Your Statutory Rights

Nothing in this Shipping Policy excludes or limits any mandatory consumer rights available under applicable law, including rights relating to delivery, non-delivery, cancellation, refunds, or goods that are damaged or not as described.

Where applicable law provides greater protection than this policy, that protection will apply.

13. Contact Us

For questions about shipping, tracking, delivery, or your order, please contact:

Fostervale® Customer Support
Hainan Nara Trading Co., Ltd.

Email: service@fostervale.com
Phone: +1 (515) 554-2771

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), observing daylight saving time where applicable.

Company Address:
Room 201, Unit C, Building 11#,
Lin Gao Lou Xia Garden Phase I,
West Side of Municipal Avenue,
Lincheng Town, Lingao County,
Hainan Province, China

Postal Code: 571800

Please include your order number when contacting us about an existing order.